I was quite surprised with the low ratings. However, this was my first purchase buying Headboard. The site was easy to search for what I needed and provided much information on the Headboard. I loved how I was able to order Headboard before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards.
This online shop has amazing service. I have used them several times. My last order had an item that was damaged. They took care of me, no argument no hassle just replaced the order. Even had a follow up call to make sure everything was received in good condition and if I needed any additional assistance... they get how to take care of customers!
After reading all the negative reviews I was leery about placing an order but since Wayfair had the cheapest price on the patio deck box I wanted I decided to take a chance. I'm glad I did. My deck box arrived within five days with no issues whatsoever. I won't hesitate to order again in the future.
I try, whenever possible, to buy local, pay cash and support my community with my transactions. When I do go online, I want something of quality and I need it fast. I have Wayfair as my first stop for furnishings for the home. The reviews are helpful, the quality tends to be high overall, and the customer service is very good. I hold their feet to the fire when I am unhappy, and they respond. I think our on-line businesses are as good as we demand they be, and I think Wayfair does a great job.
I ordered a Headboard from Wayfair recently and was glad to see that it would be arriving before my upcoming trip. I found out late in the process that the delivery would be delayed and was freaking out! So by being int ouch with the customer service dept. I was eventually put on the line with J. He is a delivery specialist, and he saved the day! He not only coordinated it all, but even got it there on a Sunday for me! The set is gorgeous, so the quality of their product is obviously great as well. Thank you J. and the Wayfair team!
I almost went with a more expensive brand and I'm glad I did not. I love this East Urban Home Upholstered Panel Headboard! It is the perfect color. Although my shipment took longer to arrive than I expected it was completely worth the wait.
Love shopping at Wayfair... love the quality, price and service. I returned Headboard, no problem, easy return with chat customer service instructions. Great quality in everything I have purchased, arrives when it says its going to, Can't say enough good about this company.
I am surprised to see the bad reviews on other website. I have purchased almost all items in my new house from Wayfair and they are really good! I even needed to change my dining chairs and their customer service was the best in the US! They replaced the Headboard with no additional cost and made sure the process was easy on me. I'll definitely keep shopping with them!
Online photos do not make this furniture justice. These were a 22st birthday gift and probably one of the best gifts I have ever gotten. The Headboard is beautiful, strong, but still smooth. The perfect color in a perfect Headboard. Absolutely beautiful, and the perfect size. You will love this furniture! Especially in the sale price!
The Quality of Headboard I have purchased from wayfair has always been great but I was worried making a large purchase without being able to touch it first... but we worried for nothing. Very happy. Shipping takes a while on this one so plan accordingly.
Great Headboard! Love the material and fit! Will buy in other colors too! I love this East Urban Home Upholstered Panel Headboard. I bought the black first and then I ordered the target. I love the fit, too. I can buy another color later if it is still available.
Ordered new Headboard. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Headboard originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there.
I LOVE THIS Headboard! It is super cute and stylish and functional. I gave it five stars because I love the style and the look, I really hope the company can redesign with more substantial material. If not someone will beat them to it I am sure. Style is great.
I've boycotted Walmart and Amazon for being billionaire-centric instead of paying a living wage. This store is an awesome alternative. I finally needed their customer service and they far exceeded my expectations there as well.
I bought the East Urban Home Upholstered Panel Headboard and it was just what I was looking for. You can not beat the price of this Headboard. I have the furniture and it looks great. These Headboard are PeRFeCT for me! I'm thinking of getting another color.
Huge selection & good prices. I bought many things through this site, always found the items I liked in a very good prices and they have a good quality. They have a great selection, good prices and from our experience, know how to take care of their customers.